Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.
The second-hand shopping app has revised its measurement guidelines for women's and children's clothes but did not contact all shoppers about the modification.
Digital Channels Backlash
Many shoppers and sellers have taken to social media saying Vinted listings now show an altered size classification than originally posted due to the recalibration.
Vinted explained the updated approach better aligns with comparable marketplaces.
The platform has recommended to examine their items and update the measurements by hand where appropriate, which has left users frustrated.
Measurement Approach Updates
Before the change, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum such as S/UK 8-10.
For certain items, the measurements have been reclassified - like an L measurement was formerly size 12 but currently displays as UK 16-18.
Member Stories
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, said garments she listed featuring size 14 markings were displaying on the service as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Necessary Adjustments
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial following partial earnings loss," she said.
Marketplace Information
The platform boasts over 100 million users, comprising 18 million UK members.
It has become a favored option to second-hand platforms like eBay and Depop.
This is not the initial instance that an unexpected update to the app has proved unpopular: previously, the service retracted a modification to its shipping options due to shopper criticism.
